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Your Delivery. Done Right.


Babette’s exclusive white glove delivery service is second to none! Our delivery team is comprised of highly trained Babette’s employees who take pride in doing their absolute best for each and every customer, which is why we have spent the last 35+ years focusing on the details. From carefully padding your entryway upon arrival, to the placement of your new furniture and the cleanup afterward, we guarantee you haven’t experienced a delivery team quite like ours. Our exemplary delivery service is only $49 for deliveries under $500, and just $99 for orders over $500 (up to 50 miles from our warehouse). Deliveries that are outside a 50-mile radius are $2 per mile. Please ask your salesperson or give us a call at 352-728-5600 for delivery options. Please note that we only deliver within the State of Florida. To ensure an excellent customer experience,  we do not offer shipping or drop shipping of products.



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SCHEDULING DELIVERY

When your furniture arrives at our distribution facility, you will receive a call from our delivery coordinator alerting you that your order is ready. Any remaining balance must be paid in full to schedule your delivery day. You have the option to schedule delivery Tuesday through Saturday depending on space availability. We can not promise morning or afternoon, so please be sure to choose a day with full availability.



The day before your scheduled delivery, you will receive an automated, text message, and/or email giving you the 2-hour arrival time window that your delivery driver should arrive. Please note the automated calls go out after 12 noon.
 

CANCELLING/RESCHEDULING DELIVERY

To ensure safe loading of product and efficient scheduling, we route and prepare the trucks the day prior to the scheduled delivery. Your furniture is opened and thoroughly inspected before being padded and securely loaded onto our trucks. If for some reason you may not be available for a period of time on your scheduled day, please call as soon as possible to reschedule. If you fail to reschedule with at least 24-hour notice, there will be an additional delivery fee of $150 applied to your order. This is due to the time and labor involved with unloading the truck to remove your items and then reloading all else back onto the truck for the scheduled route. Please note the delivery fee is nonfundable once your order is delivered, even if a return/exchange/refund is processed.

Items not delivered will retain a 50% deposit. If you are unable to accept delivery within 2 weeks of your items arriving in our warehouse, your balance must be paid in full to hold your merchandise. Any merchandise held in our warehouse in excess of 60 days will incur a $50.00 per month storage fee.  



Accepted methods for paying your remaining balance:


BY PHONE



Call (352) 728-5600 

to pay with a credit card

over the phone.


IN STORE




Visit any location to pay 

with a credit card

or check.


BY MAIL



Babette’s Furniture & Home

Attn: Accounts Receivables

8345 US Hwy. 441

Leesburg, FL 34788


WHAT TO EXPECT ON DELIVERY DAY

A delivery team in Babette’s uniforms will deliver your furniture. Be on the lookout for the big green truck! 

You can expect our delivery team to:

  • Review your order with you.
  • Inspect and prepare the area.
  • Use protective mats and door guards if needed.
  • Move and replace your television set if needed. (wiring not included).
  • Wipe down, inspect and photograph new furniture in place for documentation.
  • Demonstrate any mechanics or special features.

Our delivery service does not include:

  • Removal, rearranging, or hauling away of old furniture. Please clear the area to prepare for your delivery. If our delivery team has to clear a path, existing furniture will not be moved without a signed waiver of liability. Existing furniture will not be disassembled and reassembled in another room.  
  • Any wiring or unwiring of components other than TV and Cable box.
    (We will not wire or unwire game consoles, stereos, surround sound speakers, computers or any other electronic devices.)

Your responsibilities include:



 •  Choosing your space for placement and carefully measuring to ensure purchased items will fit.


•  Clearing the area of placement prior to the provided arrival time.


•  Removal of obstacles and clearing of paths so that the delivery crew has room to maneuver to get the merchandise to the area of placement.


 •  Inspecting all merchandise thoroughly prior to signing for the delivered goods. Report damage due to delivery of merchandise to our service department within 24-hours.


Our responsibilities include:



 •  Communication of any delays on the truck route


•  Consideration and respect for your home and those in it.


•  Provide delivery of merchandise that meets the manufacturer’s specifications of quality and cleanliness.


 •  Any piece that does not meet the criteria stated above will be documented and photographed by the delivery team and serviced/repaired by a qualified Babette’s technician in your home at our expense. Please allow up to 2 business days for a call from one of our service coordinators to discuss the details.


•  If we determined that the manufacturer’s specifications cannot be met through repair, we will exchange the merchandise at no additional cost.



It is our goal to bring the furniture into your home without compromising the integrity or damaging the furniture. Therefore, if the driver does not feel confident that they can safely make the delivery, they have the right to refuse to force furniture into a spot without the signing of a release of liability by the customer.




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Pick-up Policy

You may elect to pick-up your items in lieu of delivery. All pickups are done only at our distribution center. We require at least 1-hour notice to prepare your product so if you haven’t already scheduled, please call ahead to ensure your items are ready. We do not provide any materials, ropes, blankets, etc. to secure and protect your merchandise so come prepared.

Babette’s reserves the right to refuse loading customer merchandise if we determine it may result in injury or property damage. You must provide all materials, ropes, blankets, etc. necessary and it is your responsibility to properly secure merchandise into your vehicle. Babette’s is not responsible for any damage to or loss of merchandise or damage to any vehicle during merchandise loading and transportation.


WAREHOUSE DISTRIBUTION CENTER



1904 Greenleaf Lane

Leesburg, FL 34748

(Behind Key Scales Ford off Hwy. 441)


(352) 617-6000 

Monday - Friday 9 a.m. - 3:30 p.m.  
Holiday hours may vary 

GET DIRECTIONS


      

Don't forget to call at least 1 Hour before to ensure your items are ready for pickup.



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