PURCHASE TERMS & CONDITIONS FOR ONLINE ORDERS
• No penalty on cancellations of online orders if within 72 hours. After 72 hours a 25% cancellation/restocking fee will apply. For more information on this policy, please contact our office.
• Special Order items, as indicated by a “Y” in the “Special Order” column, are subject to a 50% cancellation/restocking fee after two business days from ordering.
• Non-Special Order items, indicated by an “N” in the “Special Order” column, are subject to a 25% cancellation/restocking fee after two business days from ordering.
• Returns may be refused by seller at their discretion if item is not clean and in "new" condition or shows signs of damage or misuse at time of pickup.
• Order may be cancelled by Seller at any time upon refund of deposits.
• Availability of merchandise is estimated according to information on hand at the time the order is written. The date of actual availability may vary from this estimate and Buyer agrees that changes in availability will not invalidate this order. The Seller shall not be responsible for delays or defaults in delivery of merchandise as occasioned by manufacturer’s scheduling or delivery, availability of raw materials, war, strike, acts of God or the public enemy, fire, labor or transportation difficulty, or any other cause beyond the control of Seller.
• Seller is not responsible for fastness of color or variations in fabric dye lots or wood finishes, or the quality of fabrics not purchased from Seller.
• Buyer shall measure doorways, stairways and areas to be used before ordering. Seller assumes no responsibility for merchandise purchased that is too large or too small.
• Seller is not responsible for moving, rearranging, or hauling away old furniture.
• Rescheduling or cancelling a scheduled delivery requires 24-hour notice to avoid a $150 delivery charge.
• Seller makes no warranties beyond the written description of the merchandise on the face hereof unless otherwise stated by seller in writing. This disclaimer does not affect manufacturer’s warranties, if any. This is a limited warranty. The warranty provided and the obligations and liabilities of Seller there under are exclusive and in lieu of all other warranties.
• If any term or condition of this sale conflicts with any law or regulation, such term or condition shall be deemed to be inapplicable to this sale.
• Any merchandise held in our warehouse in excess of 60 days must be paid in full, or you will incur a $50.00 per month storage fee.
• This document and disputes shall be construed under the laws of the State of Florida and venue and jurisdiction shall be in Lake County, Florida. Furthermore, should a dispute arise, this document requires any issues to be subject to mandatory arbitration in the State of Florida.
RETURNS & REFUNDS
All returns are subject to our return policy. Returned product must be clean and in original condition or reconditioning fees may apply. Requested returns involving product defects or damage must be processed through our service department.
Returns may be made within 7 days of delivery but will incur a restocking fee. Canceled orders will also incur a cancellation fee. Carefully review as all returns are pursuant to this return policy. Please contact your sales associate for more information.
• Custom items will incur a 50% cancellation/restocking fee.
• Non-custom items will incur a 25% cancellation/restocking fee.
• Accessories may be returned within 2 days from purchase for a refund.
• Accessories exchanges for product or store credit may be done no more than 4 days from purchase.
• All items must be in original condition
We DO NOT accept returns, refunds, or repair claims for the following:
• Bedding including sheets, bed pillows, and mattress protectors
• Clearance, as-is, red tagged, floor sample, or warehouse sale purchases.
• As-is accessories (marked down more than 30%)
• Service claims do not constitute grounds for a return, even upon delivery per the manufacturer’s policy. Those instances must follow the proper channels with our service department to remedy the situation.
• All availability dates are estimated and not guaranteed. Cancelations due to delays in manufacturing or transport to our distribution facility are subject to the cancelation fees listed above.
Refunds are tendered in the manner of which they were received with the exception of cash. Cash transactions will be refunded by check or store credit if you so choose. Please note that the processing time for a refund to a credit card is dependent on the credit card company policies and may take several days to appear on your account. Checks are deposited on the date received, therefore refunds will not be processed until we have verification that your check has cleared the bank. Depending on the bank, this may take up to 10 business days. If the return is scheduled for pickup, the refund will be processed the next business day. Please call if you have any questions or concerns about your refund.