Returns & Refunds

All returns are subject to our return policy. Returned product must be clean and in original condition or reconditioning fees may apply. Requested returns involving product defects or damage must be processed through our service department

RETURN POLICY

Any items (except accessories, mattresses, bedding, and clearance) can be returned within 7 days with a restocking fee. Canceled orders will also incur a cancellation fee. Carefully review as all returns are pursuant to this return policy. Please contact your sales associate for more information.

• Cancelled Special Order and Custom Items will incur a 50% cancellation/restocking fee. These items are indicated with a Y or Yes in the Special Order Column on your sales order.

• Items that are NOT Special Order or Custom will incur a 25% cancellation/restocking fee. These items may be indicated with a N or No in the Special Order Column on your sales order.

• Accessories (except clearance) can be returned within 2 days for a refund or within 4 days for exchange.

• All items must be in original condition


We DO NOT accept returns, refunds, or repair claims for the following:

• Bedding including mattresses, sheets, bed pillows, and mattress protectors

• Fabric/Pillows/Armcaps are Non-Returnable/Non-Refundable

• Clearance, as-is, red tagged, floor sample, or warehouse sale purchases.

• As-is accessories (marked down more than 30%)

• Service claims do not constitute grounds for a return, even upon delivery per the manufacturer’s policy. Those instances must follow the proper channels with our service department to remedy the situation.

• All availability dates are estimated and not guaranteed. Cancelations due to delays in manufacturing or transport to our distribution facility are subject to the cancelation fees listed above.